- FRAMES & LENSES -

How do I return my Eyeglasses and / or sunglasses ?


At Designer Eyeglasses For Less, we guarantee the quality of our eyeglasses. If you are not happy with your purchase, simply contact us to discuss the refund to your credit / debit card or your PayPal account. If you do not have access to any of the following accounts, please contact us. Designer Eyeglasses For Less has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return. Product warranty does not cover damage caused by accidents, negligence, improper care, normal wear & tear to the frames, lenses, or coatings. To return your order, call our Vision center at 1-718-406-9230.




Can I put my refund on a different credit card than I used on the order?


As part of PCI compliance, no refunds will be issued to any card other than the credit card used.





- PRESCRIPTIONS (RX) -

What is pupillary distance (PD) and how do I measure mine?

Pupillary distance (PD) is simply the distance ( measured in millimeters ) between the centers of your pupils. Your PD is on your prescription.

 

PD is important because it helps our lab figure out where the optical center of your lenses should be. Ask your optometrist or ophthalmologist to include your PD when filling out your prescription. Please do not guess what your numbers are when ordering as it can make your sight worse.

Can you fill strong prescriptions? ABSOLUTELY

Single-vision Rx:

Up to -20.00 or +12.00 on the Sphere (SPH)

Up to + or - 6.00 on the Cylinder (CYL)

Bifocal Rx:

Up to -9.00 or +6.00 on the SPH

Up to + or - 6.00 on the CYL

Up to +3.50 on the NV-ADD

Progressive Rx:

Up to -10.00 or +8.00 on the SPH

Up to + or - 6.00 on the CYL

Up to +3.50 on the NV-ADD

Prism (single-vision only):

Up to 5.00 in any base direction.

- PAYMENT METHODS ACCEPTED -

What payment methods do you accept


Designer Eyeglasses For Less accepts the (4) major credit ( Visa, MasterCard, American Express, Discover ) and debit cards. We also accept Designer Eyeglasses For Less gift cards along with PayPal.




May I use my flex spending or health savings account (HSA) to pay for my glasses or contacts?


Gladly! If you have an FSA/HSA card associated with VISA, MasterCard or AMEX you can insert the numbers directly into our payment page. Your flexible spending and HSA dollars can be used for prescription eyewear, regardless of whether or not you have vision insurance. If you don’t, just email us for an itemized receipt post purchase and send the form to your FSA/HSA provider for reimbursement.




Is it possible to have more than one discounts on my order?


Sorry, but we do not allow multiple discounts. This means only one coupon per purchase. Also, coupons cannot be applied to items that are currently marked down or on sale. If you have several items in your cart, promotional codes will only be applied to full-priced items.




How do you ensure that my personal & payment information is secure


Designer Eyeglasses For Less uses secure payment processor and transmits all sensitive / credit information via Secure Socket Layer (SSL) technology. We do not store any of your private/payment information on our servers after your transaction has been completed.





- ORDERING QUESTIONS -

What do I need to place an order?


When looking for your next pair of glasses, you’ll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy: Your Rx, your PD.




Why do you need my phone number?


One of our opticians will personally call you if they notice a problem with your order such as expired or incorrect prescription information. This will allow us to correct the problem and to see how you would like to handle the issue.




Oh no! I need to change something about my order. What should I do?


Our Customer Service team will fix your prescription as long as you reach us in a timely manner. Give a us a call at 1-718-406-9230 or send an email to orders@designereyeglassesforless.com and let us know how we can correct your order. Make sure to have order number ready before contacting us. To learn more about reaching out to us, head on over to our Contact Us page.




Can I send my prescription by fax or email afterwards


Yes, Just scan or upload a photo of your prescription and email it to prescriptions@designereyeglassesforless.com or you can call us at 1-718-406-9230




Where is my order receipt I didn’t receive an email confirmation, what should I do?


You should have received a copy of your order receipt at the email address you used to place the order. However, if you didn't and need another copy you may also contact us and we will send a copy of the receipt to your email address.




Can I order more than one pair of glasses per order?


Yes, you can order as many pairs of glasses you like.





- DELIVERY & SHIPPING -

What do I need to place an order?


When looking for your next pair of glasses, you’ll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy: Your Rx, your PD.




Why do you need my phone number?


One of our opticians will personally call you if they notice a problem with your order such as expired or incorrect prescription information. This will allow us to correct the problem and to see how you would like to handle the issue.




Oh no! I need to change something about my order. What should I do?


Our Customer Service team will fix your prescription as long as you reach us in a timely manner. Give a us a call at 1-718-406-9230 or send an email to orders@designereyeglassesforless.com and let us know how we can correct your order. Make sure to have order number ready before contacting us. To learn more about reaching out to us, head on over to our Contact Us page.




Can I send my prescription by fax or email afterwards


Yes, Just scan or upload a photo of your prescription and email it to prescriptions@designereyeglassesforless.com or you can call us at 1-718-406-9230




Where is my order receipt I didn’t receive an email confirmation, what should I do?


You should have received a copy of your order receipt at the email address you used to place the order. However, if you didn't and need another copy you may also contact us and we will send a copy of the receipt to your email address.




Can I order more than one pair of glasses per order?


Yes, you can order as many pairs of glasses you like.





How do I return my Eyeglasses and / or sunglasses ?


At Designer Eyeglasses For Less, we guarantee the quality of our eyeglasses. If you are not happy with your purchase, simply contact us to discuss the refund to your credit / debit card or your PayPal account. If you do not have access to any of the following accounts, please contact us. Designer Eyeglasses For Less has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return. Product warranty does not cover damage caused by accidents, negligence, improper care, normal wear & tear to the frames, lenses, or coatings. To return your order, call our Vision center at 1-718-406-9230.




Can I put my refund on a different credit card than I used on the order?


As part of PCI compliance, no refunds will be issued to any card other than the credit card used.





Phone Support:

Store Number​

718-406-9230

( English )

( Se habla español )

Fax Line​

718-521-5290

E-Mail Support:

For all questions use

info@designereyeglassesforless.com

Need more info? 

Head over to our contact page

and write us a message with any questions you may have.

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Designer Eyeglasses For Less All rights reserved. No part of this site may be reproduced or distributed or without prior written permission.

The services of Designer Eyeglasses For Less and its affiliates are available in all states. Designer Eyeglasses For Less assists customers with eye exams, prescription glasses & lenses. In no way do we provide misleading, unverifiable, and incomplete information that is incorrect. 

Policies and Terms last updated on 12/28/2020.